Refund Policy

You can cancel your paid subscription at any time from your account settings, or by emailing hello@nis2pathway.com. Cancellation takes effect at the end of your current billing period — you keep full access until then.

Subscriptions are billed in advance on a monthly or annual basis. We do not provide refunds or credits for the unused portion of a billing period when you cancel, downgrade, or stop using the Service partway through that period.

If you believe you were charged in error — for example a duplicate charge, an incorrect amount, or a charge after you had already cancelled — contact us at hello@nis2pathway.com within 30 days of the charge. We will investigate and issue a full refund for any confirmed billing error.

Where applicable law grants you a mandatory right to a refund or withdrawal that cannot be excluded by agreement, that right applies in addition to this policy and takes precedence over it.

Approved refunds are issued to the original payment method via our payment processor (Stripe) and typically appear within 5–10 business days, depending on your bank or card issuer.

If a payment fails or is disputed (chargeback) with your bank or card issuer instead of contacting us directly, we reserve the right to suspend access to paid features until the matter is resolved.

This policy supplements our Terms of Service (see section 6, Subscriptions and billing). In case of conflict, this Refund Policy governs refund and cancellation matters specifically.

Questions about a charge or this policy? Email us at hello@nis2pathway.com.